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Introduction to service in Dynamics 365

Enhance and automate business processes using Dynamics 365 customer engagement apps, while incorporating native interconnectivity with Microsoft 365

This course will teach you how to enhance and automate business processes using Dynamics 365 customer engagement apps, while incorporating native interconnectivity with Microsoft 365. You will also learn to support customers efficiently through AI-driven Dynamics 365 Customer Service, improve customer experience with AI-first omnichannel communication in Dynamics 365 Contact Center, and boost first-time resolution rates for on-site workers using AI-driven Dynamics 365 Field Service.

 

Updated Jan 2026

 

Virtual Learning

This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.

Delivery Format

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

6 courses found

    • Delivery Format: Virtual Learning
    • Date 11 December, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $675.00

    • Delivery Format: Virtual Learning
    • Date 17 February, 2027 | 8:30 AM to 4:30 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $675.00

    • Delivery Format: Virtual Learning
    • Date 28 April, 2027 | 8:30 AM to 4:30 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $675.00

    • Delivery Format: Virtual Learning
    • Date 14 July, 2027 | 8:30 AM to 4:30 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $675.00

    • Delivery Format: Virtual Learning
    • Date 22 September, 2027 | 8:30 AM to 4:30 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $675.00

    • Delivery Format: Virtual Learning
    • Date 01 December, 2027 | 8:30 AM to 4:30 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $675.00

Request a date or location for this course

Dates in Other Countries

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